Mohanty, R.P; Lakhe, K.R <br/><br/>
TQM in the service sector 

 - Bombay  Jaico Pub House  2002 
 - 598p.  - 
<br/><br/><label>ISBN: </label>81-7224-953-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management