Duchessi, Peter <br/><br/>
Crafting customer value: the art and science 

 - Bombay  Jaico Pub House  2002 
 - xi, 193p.  - 
<br/><br/><label>ISBN: </label>81-7992-038-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations