Gustafsson, Anders; Johnson, Michael D <br/><br/>
Competing in a service economy: how to create a competitive advantage through service development & innovation 

 - San Francisco  Jossey-Bass Pub  2003 
 - xv, 190p. 
<br/><br/><label>ISBN: </label>0-7879-6156-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations