TY  - BOOK
AU  - Gustafsson, Anders; Johnson, Michael D
TI  - Competing in a service economy: how to create a competitive advantage through service development & innovation
SN  - 0-7879-6156-6
PY  - 2003///
CY  - San Francisco
PB  - Jossey-Bass Pub
KW  - Customer Relations
ER  -