Greenberg, Paul <br/><br/>
CRM at the speed of light: capturing and keeping customers in internet real time 

 - 2 
 - New Delhi  Tata McGraw Hill  2003 
 - xvi, 480p. 
<br/><br/><label>ISBN: </label>0-07-053250-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations