Besterfield D.H et al <br/><br/>
Total quality management 

 - 3 
 -  Pearson Education Asia Pvt. Ltd  1999 
 - xi, 640p. 
<br/><br/><label>ISBN: </label>81-297--260-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management