Crosby,  Phil .B <br/><br/>
Quality without tears: the art of hassle free management 

 - New York  McGraw-Hill Book Company  1984 
 - xiii, 205p. 
<br/><br/><label>ISBN: </label>0-07-014530-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management