Crosby,  Phil .B <br/><br/>
Quality is free: the art of making quality certain 

 - New York  McGraw-Hill Book Company  1979 
 - ix, 270p. 
<br/><br/><label>ISBN: </label>0-451-62468-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management