Harrington, H.J <br/><br/>
Business process improvement; breakthrough strategy for total quality, productivity and competitiveness 

 - New York  McGraw-Hill Book Company  1991 
 - xiv, 274p. 
<br/><br/><label>ISBN: </label>0-07-026768-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management