TY  - BOOK
AU  - Naylor, Mary ; Greco, Susan
TI  - Customer chemistry: how to keep the customers you want-and say "Good Bye" to the ones you don't
SN  - 0-07-058732-9
PY  - 2002///
CY  - New Delhi
PB  - Tata McGraw Hill
KW  - Customer Relations
ER  -