Bluestein, Abram I.; Moriarty, Michael; Sanderso <br/><br/>
The customer satisfaction audit 

 -  Cambridge Strategy Publications Ltd  0 
 - 102 
<br/><br/><label>ISBN: </label>1-902433-58-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations