Armistead, Colin; Clark, Graham, R. <br/><br/>
The service management audit: a nine step assessment to determine the direction and effectiveness of each service unit in your business 

 -  Cambridge Strategy Publications Ltd  0 
 - 120 
<br/><br/><label>ISBN: </label>1-902433-59-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Management