Crosby, Philip B. <br/><br/>
Quality without tears: theart of hastle free management 

 - New Delhi  Tata McGraw Hill  1984 
 - XV+205 
<br/><br/><label>ISBN: </label>0-07-014530-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management