Zemke, Ron ; Woods, John <br/><br/>
Customer service best practuces: case studies and strategies 

 - Bombay  Jaico Pub House  2004 
 - XVI+475 
<br/><br/><label>ISBN: </label>81-7992[181-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations