Rao, S. B. Nageswara ; Madhavi C. <br/><br/>
Customer service excellence: trends and strategies 

 - New Delhi  Kanishka Publishing House  2004 
 - XIV+477 
<br/><br/><label>ISBN: </label>81-7391-697-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations