Croxford, Hugh; Abramson, Frank; Jablonowski, Alex <br/><br/>
Art of better retail banking: supportable predictions on the future of retail banking 

 - England  John Wiley & Sons  2005 
 - xxvi,276p  24 cm ; Hard Bound 
<br/><br/> This book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book's conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book's insights on the importance of leadership, the need to unleash creativity and to make a bank's IT and people resource work together more effectively for customer 
<br/><br/><label>ISBN: </label>978-0470013205 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Banking<br/>Economics<br/>Banks and banking<br/>Consumer credit