TY  - BOOK
AU  - Croxford, Hugh; Abramson, Frank; Jablonowski, Alex
TI  - Art of better retail banking: supportable predictions on the future of retail banking
SN  - 978-0470013205
PY  - 2005///
CY  - England
PB  - John Wiley & Sons
KW  - Banking
KW  - Economics
KW  - Banks and banking
KW  - Consumer credit
N2  - This book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book's conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book's insights on the importance of leadership, the need to unleash creativity and to make a bank's IT and people resource work together more effectively for customer
ER  -