Gopal, V. V. ed <br/><br/>
Total quality management: applications and cases 

 - Hyderabad  ICFAI, Institute  2005 
 - VIII+171 
<br/><br/><label>ISBN: </label>81-7881-459-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management