Feinberg, Richard ; De Ruyter, Ko ; Bennington, Ly <br/><br/>
Cases in call centre management 

 - Bombay  Jaico Pub House  2005 
 - X+356 
<br/><br/><label>ISBN: </label>81-7992-442-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call Centre