TY - BOOK AU - Violano, Michael : Van Collie, Shimon-Craig TI - Retail banking technology : strategies and resources that seize the competitive advantage SN - 978-0471531746 PY - 1992/// CY - New York PB - John Wiley & Sons KW - Banking KW - Economics KW - Customer Service - United States N1 - $204.95 ER -