Klassen, Robert D. ; Menor, Larry J. <br/><br/>
Cases in operations management: building customer value through world-class operations 

 - New Delhi  Sage Publications  2006 
 - X+423 
<br/><br/><label>ISBN: </label>1-4129-1371-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operations Management