Gronfeldt, Svafa; Strother, Judith <br/><br/>
Service leadership: the quest for competitive advantage 

 - New Delhi  Sage Publications  2006 
 - XIII+318 
<br/><br/><label>ISBN: </label>1-4129-1375-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Services Marketing