Garikaparthi, Madhavi Ed. <br/><br/>
CRM in services sector: a practical approach 

 - Hyderabad  ICFAI, Institute  2006 
 - XI+195 
<br/><br/><label>ISBN: </label>81-7881-752-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations