Chakravartthy, Latha Ed. <br/><br/>
Benchmarking: concepts and cases 

 - Hyderabad  ICFAI, Institute  2006 
 - V+197 
<br/><br/><label>ISBN: </label>81-314-0086-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality