Nargundkar, Rajendra; Panda, Tapan K. <br/><br/>
Managing customer relationships in service industries 

 - New Delhi  Excel Books  2005 
 - VI+266 
<br/><br/><label>ISBN: </label>81-7446-413-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations