Henning-Thuran, Thorsten <br/><br/>
Relationship marketing: gaining competitive advantage through customer retention 
Edited by Throsten Hennig Thurau 
 - Berlin  Springer Verlag  2000 
 - XVII, 459p  22cm. 
<br/><br/><label>ISBN: </label>3-540-66942-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations