Mukerjee, Kausik Ed. <br/><br/>
Customer focus: the new imperative: customer service and satisfaction Vol I 

 - Hyderabad  ICFAI, Institute  2006 
 - 208 
<br/><br/><label>ISBN: </label>81-314-0307-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations