Bhattacharjee, C. <br/><br/>
Service sector management : An Indian perspective. 

 - Bombay  Jaico Pub House  2005 
 - xv+725 
<br/><br/><label>ISBN: </label>81-7992-212-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations