Mitchell,Paul; Chaman-Ruiz, Karla <br/><br/>
Comunication-based assessment for bank operations 

 - Washington DC  World Bank  2007 
 - vii, 47 p. 
<br/><br/> Includes bibliographical references 
<br/><br/><label>ISBN: </label>0 8213 7165 7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication