Hiebeler, Robert; Kelly, Thomas B.; Ketteman, Charles <br/><br/>
Best practices: building your business with customer-focused solutions 

 - New York  Simon and Schuster  1998 
 - 240 p. 
<br/><br/><label>ISBN: </label>0 684 83453 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations<br/>CRM