TY  - BOOK
AU  - Hiebeler, Robert; Kelly, Thomas B.; Ketteman, Charles
TI  - Best practices: building your business with customer-focused solutions
SN  - 0 684 83453
PY  - 1998///
CY  - New York
PB  - Simon and Schuster
KW  - Customer Relations
KW  - CRM
ER  -