Mahfood, Phillip E. <br/><br/>
Customer crisis: turning an unhappy customer into a life-long client 

 - New Delhi  East West Press  1993 
 - xxiii, 173 p. 
<br/><br/><label>ISBN: </label>81 85938 12 1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations