Seelye, Richard S.; Moody, O. William <br/><br/>
The Selling starts when the customer says no 

 - Bombay  India Book House  1993 
 - 267 p. 
<br/><br/><label>ISBN: </label>81 85028 89 3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations