Knox, Simon et al. <br/><br/>
Customer relationship management: perspective from the marketplace 

 - Oxford  Butterworth Heinemann  2003 
 - xvi, 302 p. 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>978 0 7506 5677 1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations