Humby, Clive; Hunt, Terry; Phillips, Tim <br/><br/>
Scoring points: how Tesco is winning customer loyalty 

 - London  Kogan Page  2004 
 - x, 276 p. 
<br/><br/><label>ISBN: </label>0 7494 4214 x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations