Michelli, Joseph A. <br/><br/>
The Starbucks experience: 5 principles for turning ordinary into extraordinary 

 - New Delhi  Tata McGraw Hill Publishing Company  2007 
 - xiv, 208 p. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>978 0 07 063676 7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT