Greenberg, Paul <br/><br/>
Customer relationship management(CRM) at the speed of light: capturing and keeoing customers in internet real time 

 - New Delhi  Tata McGraw Hill  2001 
 - xxiii, 360 P 
<br/><br/><label>ISBN: </label>0-07-04350-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations