Metters, Richard; King-Metters, K; Pullman, M; Walton, Steve <br/><br/>
Service operations management 

 - Ohio  Thomson South Western  2006 
 - 370p. 
<br/><br/><label>ISBN: </label>978-81-315-0160-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operations Management