Hayes, Bob E Ed. <br/><br/>
Measuring customer satisfaction and loyalty: survey design use and statistical analysis methods 

 - 3 
 - New Delhi  New Age Int.Pub  2010 
 - xiii, 287 p. 
<br/><br/><label>ISBN: </label>978-81-224-2799-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services