Allen, Derek R. <br/><br/>
Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex 

 - New Delhi  New Age Int.Pub  2005 
 - xiii, 248 p. 
<br/><br/><label>ISBN: </label>978-81-224-2797-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services