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241.
IT tools for enhancing CRM delivery system: Quality applications for delivering CRM by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: All India Management Association 2004
Availability: Items available for loan: (1).
242.
Importance of customer focus to an organization Creating customer focussed organization strategies for success by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi All India Management Association 2004
Availability: Items available for loan: (1).
243.
Valuable content marketing : Why quality content is key to business success by
Edition: -
Material type: Text Text
Publication details: London Koganpage 2013
Availability: Items available for loan: (1)Call number: 658.8 JEF.
244.
Customer marketing methods : how to implement and profit from customer relationship management by
Edition: -
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 2000
Availability: Items available for loan: (1)Call number: 658.812 CUR.
245.
Service management and marketing : customer management in service competition by
Edition: 3
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India 2012
Availability: Items available for loan: (1)Call number: 658.8 GRO.
246.
Service management and marketing : customer management in service competition by
Edition: 3
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India 2012
Availability: Items available for loan: (1)Call number: 658.8 GRO.
247.
Customer relationship management by
Edition: -
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Dreamtech 2012
Availability: Items available for loan: (1)Call number: 658.812 BHA.
248.
Customer centered growth : five proven strategies for building competitive advantage by
Edition: -
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Addison Wesley 1996
Availability: Items available for loan: (1)Call number: 658.812 WHI.
249.
When America does it right : case studies in service quality by
Edition: -
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Georgia Industrial Engineering 1989
Availability: Not available: : Lost (1).
250.
Customer relationship management by
Edition: -
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Pearson 2012
Availability: Items available for loan: (2)Call number: 658.812 CUS, ...
251.
Customer relationship management (CRM) at the speed of light: capturing and keeling customers in internet real time by
Edition: 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi McGraw Hill 2001
Availability: Items available for loan: (1)Call number: 658.812 GRE.
252.
Service operations management by
Edition: -
Material type: Text Text
Publication details: New Delhi Cengage 2006
Availability: Items available for loan: (2)Call number: 658.5 MET, ...
253.
Employees first customers second : turning conventional management upside down by
Edition: -
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston Harvard business 2011
Availability: Not available: : In transit (1).
254.
Do you want to keep your customers forever? by
Edition: -
Material type: Text Text
Publication details: Boston Harvard Publications 1995
Availability: Items available for loan: (1)Call number: 658.812 PIN.
255.
Focusing on your customer : expert solutions to everyday challenges by
Edition: -
Material type: Text Text
Publication details: Boston Harvard Publications 2011
Availability: Items available for loan: (1)Call number: 658.812 FOC.
256.
Profitable customer engagement: concept, metrics, and strategies by
Material type: Text Text
Publication details: New Delhi Sage 2013
Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.812 KUM.
257.
Business marketing concepts and cases by
Material type: Text Text
Publication details: New Delhi Mc Graw Hill 2013
Availability: Items available for loan: (1)Call number: 658.8 SAR.
258.
Successful service operations management by
Edition: 2
Material type: Text Text
Publication details: Delhi Cengage Learning 2015
Availability: Items available for loan: (2)Call number: 658.5 MET, ...
259.
Relationship marketing : a consumer experience approach by
Material type: Text Text
Publication details: New Delhi Sage 2010
Availability: Items available for loan: (1)Call number: 658.812 BAR.
260.
Valuable content marketing : why quality content your key to suceess by
Edition: 2nd Ed.,
Material type: Text Text
Publication details: USA Kogan Page 2015
Online resources:
Availability: Items available for loan: (1)Call number: 658.8 JEF.
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