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81.
Amaze your customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page 2003
Availability: Items available for loan: (1)Call number: 658.812 ZAN.
82.
Up close and personal? customer relationship marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page 1999
Availability: Items available for loan: (1)Call number: 658.812 GAM.
83.
Customer relationship management: a data based approach by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Singapore John Wiley & Sons (Asia) Pte Ltd., 2006
Availability: Items available for loan: (1)Call number: 658.812 KUM.
84.
Customer focus: the new imperative: customer service and satisfaction Vol I by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad ICFAI, Institute 2006
Availability: Items available for loan: (1)Call number: 658.812 MUK.
85.
Client relationship management: how to turn client relationship into a competitive advantage by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay Jaico Pub House 2003
Availability: Items available for loan: (1)Call number: 658.46 PO.
86.
Service sector management : An Indian perspective. by
Material type: Text Text
Publication details: Bombay Jaico Pub House 2005
Availability: Items available for loan: (1)Call number: 658.812 BHA.
87.
Customer loyalty : concept, context and character by
Material type: Text Text
Publication details: New Delhi McGraw Hill 2014
Availability: Items available for loan: (1)Call number: 658.812 RAI.
88.
101 ways to really satisfy your customers:How to keep your customers adn attract new ones. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Viva Books 2007
Availability: Items available for loan: (1)Call number: 658.812 GRI.
89.
Customer relationship management in indian banking industry. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi New Century Pub., 2008
Availability: Items available for loan: (1)Call number: 658.81203321 UPP.
90.
Customer relationship management:The botton line to optimising your ROI. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Pearson Education Asia Pvt. Ltd 2002
Availability: Items available for loan: (1)Call number: 658.812 ANT.
91.
Customer value investment : Formula for sustained business success. by
Material type: Text Text
Publication details: New Delhi Response Books 2008
Availability: Items available for loan: (1)Call number: 658.812 MAH.
92.
Best practices: building your business with customer-focused solutions by
Material type: Text Text
Publication details: New York Simon and Schuster 1998
Availability: Items available for loan: (1)Call number: 658.812 HIE.
93.
Customer crisis: turning an unhappy customer into a life-long client by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi East West Press 1993
Availability: Items available for loan: (1)Call number: 658.812 MAH.
94.
The Selling starts when the customer says no by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay India Book House 1993
Availability: Items available for loan: (1)Call number: 658.812 SEE.
95.
Customer intimacy: pick your partners, shape your culture, win together by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: California Knowledge Exchange 1996
Availability: Items available for loan: (1)Call number: 658.812 WIE.
96.
Customer service: extradinary results at Southwest Airlines, Charles Schwab, Land's end, American Express, Staples, and USAA by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Harper Business 1998
Availability: Items available for loan: (1)Call number: 658.812 CUS.
97.
Harvard business review on customer relationship management by
Material type: Text Text
Publication details: Boston, MA Harvard Publications 2001
Availability: Items available for loan: (1)Call number: 658.812 HAR.
98.
Customer relationship management: perspective from the marketplace by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford Butterworth Heinemann 2003
Availability: Items available for loan: (1)Call number: 658.812 CUS.
99.
Selling to major accounts: tools, techniques, and practical solutions for the sales managers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Prentice-Hall of India 2008
Availability: Items available for loan: (1)Call number: 658.81 BAC.
100.
Customer relationship management: emerging concepts, tools and applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Tata McGraw Hill Book Company 2001
Availability: Items available for loan: (1)Call number: 658.812 CUS.
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