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	1.	No cover image available The service-driven service company by Schlesinger L. A; Heskett J.L Material type: Text; Format: print ; Literary form: Not fiction Publication details: 1991 Other title: Availability: Items available for loan: (1). Place hold Add to cart (remove)
	2.	No cover image available Putting the service-profit chain to work by Heskett J.L; Schlesinger L.A; Etal Material type: Text; Format: print ; Literary form: Not fiction Publication details: 1994 Other title: Availability: Items available for loan: (1). Place hold Add to cart (remove)
	3.	No cover image available The profitable art of service recovery by Hart C.W.L; Heskett J.L; Sasser W.E Material type: Text; Format: print ; Literary form: Not fiction Publication details: 1990 Other title: Availability: Items available for loan: (1). Place hold Add to cart (remove)
	4.	No cover image available Logistics-essential to strategy by Heskett J.L Material type: Text; Format: print ; Literary form: Not fiction Publication details: 1977 Other title: Availability: Items available for loan: (1). Place hold Add to cart (remove)
	5.	No cover image available Lessons in the service sector by Heskett J.L Material type: Text; Format: print ; Literary form: Not fiction Publication details: 1987 Other title: Availability: Items available for loan: (1). Place hold Add to cart (remove)
	6.	No cover image available Sweeping changes in distribution by Heskett J.L Material type: Text; Format: print ; Literary form: Not fiction Publication details: 1973 Other title: Availability: Items available for loan: (1). Place hold Add to cart (remove)
	7.	No cover image available Managing in the service economy by Heskett J.L Material type: Text Publication details: Boston, MA Harvard Publications 2000 Availability: Items available for loan: (1)Call number: 658 HES. Place hold Add to cart (remove)

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