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	1.	Customer satisfaction research management by Allen, Derek R Material type: Text; Format: print ; Literary form: Not fiction Publication details: Pearson Power 2005 Availability: Items available for loan: (1)Call number: 658.8343 ALL. Place hold Add to cart (remove)
	2.	Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex by Allen, Derek R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi New Age Int.Pub 2005 Availability: Items available for loan: (1)Call number: 658.8343 ALL. Place hold Add to cart (remove)

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