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	1.	Loyalty.com: customer relationship management in the new era of internet marketing by Newell, Frederick Material type: Text; Format: print ; Literary form: Not fiction Publication details: London McGraw-Hill Cos 2000 Availability: Items available for loan: (1)Call number: 658.812 NEW. Place hold Add to cart (remove)
	2.	Why CRM doesn't work by Newell, Frederick Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 2003 Availability: Items available for loan: (1)Call number: 658.812 NEW. Place hold Add to cart (remove)

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