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	1.	No cover image available Essence of services marketing by Payne, Adriane Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice Hall Inc 1995 Availability: Items available for loan: (1)Call number: 658.804 PAY. Place hold Add to cart (remove)
	2.	Handbook of CRM by Payne, Adriane Material type: Text; Format: print ; Literary form: Not fiction Publication details: Elsevier 2006 Availability: Items available for loan: (1)Call number: 658.812 PAY. Place hold Add to cart (remove)

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