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1.
Strategies for a pan European market by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 1989
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2.
Quality in services: the `softer' side is `harder' (and smarter) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 1994
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3.
The process of market-driven transformation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 1995
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4.
Becoming a customer "owning" corporation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 1996
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