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	1.	Interactive services marketing by Fisk, Raymond P.; Grove, Stephen J.; John, Joby Edition: 3 rd Ed. Material type: Text Publication details: Boston Houghton Mifflin Company 2008 Availability: Items available for loan: (1)Call number: 658.872 MIL. Place hold Add to cart (remove)
	2.	No cover image available Gemba Kaizen: a commonsense, low-cost approach to management by Imai, Masaaki Material type: Text Publication details: New York McGraw Hill 1997 Availability: Items available for loan: (1)Call number: 658.4 IMA. Place hold Add to cart (remove)
	3.	Operations management a south asian perspective by Collier, David A,; Evans,James R,; Ganguly,Kunal Material type: Text Publication details: Delhi Cengage Learning Pvt Ltd., 2016 Availability: Items available for loan: (1)Call number: 658.5 COL. Place hold Add to cart (remove)
	4.	Service Management operations, strategy, information technology by Fitzsimmons, James A; Fitzsimmons, Mona J,; Bordoloi, Sanjeev Edition: 8 Material type: Text Publication details: Chennai McGraw Hill 2014 Availability: Items available for loan: (1)Call number: 658.04 FIT. H.T. Parekh Library (1)Call number: 658.04 FIT. Place hold Add to cart (remove)
	5.	Service management: operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons and Mona J. Fitzsimmons by Bordoloi, Sanjeev Fitzsimmons, James A [author.] Fitzsimmons, Mona J [author.] Edition: 9th edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai McGraw Hill Education, 2023 Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658 BOR. Place hold Add to cart (remove)

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