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	1.	Customer relationship management by Ed Peelen Edition: - Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Pearson 2012 Availability: Items available for loan: (2)Call number: 658.812 CUS, ... Place hold Add to cart (remove)
	2.	Profitable customer engagement: concept, metrics, and strategies by Kumar. V V Kumar Material type: Text Publication details: New Delhi Sage 2013 Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.812 KUM. Place hold Add to cart (remove)
	3.	Disney U : how the disney university develops the world's most engaged loyal and customer centric employees by Lipp, Doug Material type: Text Publication details: New Delhi McGraw Hill 2013 Availability: Items available for loan: (1). Place hold Add to cart (remove)
	4.	Customer relationship management / by Shanthi. R Material type: Text Publication details: Chennai MJP Publishers 2013 Online resources: Click here to access online Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.812 SHA. Place hold Add to cart (remove)
	5.	Principles of marketing / Philip Kotler, Gary Armstrong and Prafulla Agnihotri by Kotler, Philip Armstrong, Gary [author.] Agnihotri, Prafulla [author.] Edition: Seventeenth edition Material type: Text; Format: print ; Literary form: Not fiction Publication details: Noida Pearson 2019 Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.8 KOT. Place hold Add to cart (remove)
	6.	Managing customer experience and relationships: a strategic framework / Don Peppers and Martha Rogers by Peppers, Don Rogers, Martha [author.] Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken Wiley 2022 Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.812 PEP. Place hold Add to cart (remove)
	7.	Customer relationship management: emerging concepts, tools and applications / edited by Jagdish N. Sheth, Atul Parvatiyar and G. Shainesh by Sheth, Jagdish N Parvatiyar, Atul Shainesh, G Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai McGraw-Hill 2023 Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.812 CUS. Place hold Add to cart (remove)
	8.	Luxury Selling: Lessons from the world of luxury in selling high quality goods and services to high value clients / Francis Srun. by Srun, Francis Material type: Text; Literary form: Not fiction Publication details: Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2017 Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.81 SRU. Place hold Add to cart (remove)
	9.	Customer in the boardroom?: crafting customer-based business strategy / Rama Bijapurkar by Bijapurkar, Rama Material type: Text; Format: print ; Literary form: Not fiction Publication details: Haryana, Penguin Business, 2023 Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.4012 BIJ. Place hold Add to cart (remove)

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