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1.
Accelerating customer relationships: using CRM and relationship technologies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River Prentice Hall PTR 2001
Availability: Items available for loan: (1)Call number: 658.812 SWI.
2.
Best Practices: building your business with customer- focused solutions by
Material type: Text Text
Publication details: New York Simon and Schuster 1998
Availability: Items available for loan: (1)Call number: 658.812 HIE.
3.
Applying TQM to customer responsive management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Infinity Books 2000
Availability: Items available for loan: (1)Call number: 658.812 DAV.
4.
Kaizen strategies for customer care: how to create a powerful customer care program and make it work by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Addison Wesley Longman Singapore Pte Ltd 2000
Availability: Items available for loan: (1)Call number: 658.812 WEL.
5.
Capturing customer's hearts: leave your competition to chase their pockets by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: England Pearson Education Ltd., 2000
Availability: Items available for loan: (1)Call number: 658.812 CLE.
6.
Custom enterprise.com: every product: every price every message by
Material type: Text Text
Publication details: Pearson Education Asia Pvt. Ltd 2000
Availability: Items available for loan: (1)Call number: 658.81202854 WIE.
7.
Customer relationship management: emerging concepts, tools, & applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2001
Availability: Items available for loan: (1)Call number: 658.812 SHE.
8.
Futurize your enterprise: business strategy in the age of the E-Customer by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester John Wiley & Sons 1999
Availability: Items available for loan: (1)Call number: 658.812 SIE.
9.
Customer relationship management: a strategic imperative in the world of e-business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Toronto John Wiley & Sons Canada Ltd., 2000
Availability: Items available for loan: (1)Call number: 658.812 BRO.
10.
Customer relationship management: a strategic imperative in the world of e-business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Toronto John Wiley & Sons Canada Ltd., 2000
Availability: Not available: : Withdrawn (1).
11.
Loyalty.com: customer relationship management in the new era of internet marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London McGraw-Hill Cos 2000
Availability: Items available for loan: (1)Call number: 658.812 NEW.
12.
Customer relationship management essentials by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Prentice Hall of India 2001
Availability: Items available for loan: (1)Call number: 658.812 GOS.
13.
Customer relationship management essentials by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Prentice Hall of India 2001
Availability: Items available for loan: (1)Call number: 658.812 GOS.
14.
Brand manners: how to create self-confident organization to live the brand by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester John Wiley & Sons 0
Availability: Items available for loan: (1)Call number: 685.827 PRI.
15.
Mind to mind marketing: communication with 21st century customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page 2001
Availability: Items available for loan: (1)Call number: 658.812 ALD.
16.
Customer service: empowerment & entrapment by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Palgrave 2001
Availability: Items available for loan: (1)Call number: 658.812 STU.
17.
Eternal e-customer: how emotional intelligent interfaces can create long lasting customer relationships by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw-Hill Inc 2001
Availability: Items available for loan: (1)Call number: 658.812 BER.
18.
Key customers; how to manage them profitably by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford Butterworth Heinemann 2000
Availability: Not available: : Withdrawn (1).
19.
How to mind-read your customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Amacom 2001
Availability: Items available for loan: (1)Call number: 658.85 SNY.
20.
Relationship-base enterpris: powering business success thru' customer relationship by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Toronto McGraw-Hill Ryerson 2000
Availability: Items available for loan: (1)Call number: 658.812 McK.
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